Human and AI

He was 19 years old when he tried a drive-through for the very first time.

He had an extremely frustrating experience.

He tried the drive-through again, 6 years later.

The people taking his order didn't have the time, patience, or skills

They tried to "help" him by finishing his sentences, but it only made things worse.

He knows what to say and how to use the words correctly.

All he needed was more time.

But with AI trained on his speech pattern, he can enjoy a drive-through without the fear or embarrassment.

Wendy'sFreshAI made him feel respected like others.

AI was patient with him.

AI waited for him to finish.

AI understood his order.

He is Travis Althouse, who has a stutter.

Thanks to Will Croushorn, MBA, for showcasing what AI can do for people who are in need.

Thank you Michael Chorey for starting the feature initially.

Stories like that of Travis Althouse expand my heart and mind.

Technology should not just be for some of us.

We need to ask ourselves:

Who is benefiting from technology?

Who is left behind by technology?

This is a question we all need to ponder and make an effort to even the playing fields.

Thank you Summer Crenshaw , Zack Huhn, and all the teams at Enterprise Technology Association for creating such a sacred space for all of us to learn and connect, human to human, at Columbus AI Week .